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Privacy policy

 

1. Overview

This Privacy Policy explains how Fragrance Insider, LLC (“Fragrance Insider,” “FI,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services (collectively, the “Services”).

We are committed to protecting your privacy and ensuring transparency regarding how your personal information is handled.

Our store is hosted by Shopify Inc. (“Shopify”), which provides the online e-commerce platform that allows us to sell products and services to you.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following categories of personal information:

Information you provide directly:

  • Name

  • Shipping address

  • Billing address

  • Email address

  • Phone number

  • Payment information (processed securely by Shopify or our payment providers; we do not store full card numbers)

  • Order details

  • Customer service messages or inquiries

Information collected automatically:

When you browse our site, we automatically receive information about your device and browsing session, including:

  • IP address

  • Browser type

  • Device identifiers

  • Pages viewed

  • Time spent on site

  • Interactions with our store

3. Shopify as Our E-Commerce Provider

Our store is hosted on Shopify. Shopify collects and processes customer data on our behalf to operate the store, fulfill orders, detect fraud, provide analytics, and support functionality.

You can learn more about how Shopify uses personal information here:

https://www.shopify.com/legal/privacy

4. Shopify Network Intelligence (Enhanced Services)

When Shopify Network Intelligence is enabled on our store, Shopify may securely process customer data from your interactions with our website together with customer interactions from other Shopify-hosted merchants.

Shopify uses this aggregated and cross-merchant data to power Enhanced Services such as:

  • Fraud and abuse prevention

  • Advertising features

  • Benchmarking and analytics

  • Performance improvements

  • Features that personalize or improve the shopping experience

By using our website or making a purchase, you acknowledge and agree that your personal information may be processed in this manner.

Shopify may transfer this information to its affiliates and service providers in multiple jurisdictions, including:

  • United States

  • Canada

  • European Economic Area (EEA)

  • United Kingdom

  • Other countries where Shopify operates

You can read Shopify’s Consumer Privacy Policy here:

https://www.shopify.com/legal/privacy

5. U.S. State Privacy Rights (Data Sharing & Targeted Advertising)

Some of Shopify’s Enhanced Services may qualify as “sharing” or “targeted advertising” under certain U.S. state laws (e.g., California, Colorado, Connecticut, Virginia, Utah).

If you are a resident of one of these states, you may have the right to:

  • Opt out of data sharing

  • Opt out of targeted advertising

You can exercise these rights (if applicable) through our Data Sharing Opt-Out page provided in the footer of our store or through any relevant privacy control tools offered by Shopify.

If Global Privacy Control (GPC) signals are supported, Shopify will honor them as required.

6. EEA, UK, and Switzerland: Consent for Cookies & Enhanced Services

If you are located in the EEA, UK, or Switzerland, we rely on consent to use cookies and tracking technologies that support Enhanced Services.

You may:

  • Provide consent through our cookie banner

  • Withdraw consent at any time via our cookie settings or browser tools

You may also exercise certain rights directly through the Shopify privacy portal:

https://www.shopify.com/legal/data-rights

7. How We Use Your Information

We use personal information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate about your orders

  • Detect, investigate, and prevent fraud

  • Improve our website and customer experience

  • Provide marketing communications (only with valid consent where required)

  • Comply with legal obligations

  • Support Shopify’s Enhanced Services and store functionality

8. Sharing Your Information

We may share your information with:

  • Shopify (our platform provider)

  • Payment processors

  • Shipping and fulfillment partners

  • Marketing or customer communication tools (with consent where required)

  • Fraud prevention and analytics services

  • Service providers who help run our operations

We do not sell personal information.

9. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enable essential store functionality

  • Provide analytics

  • Detect fraud

  • Personalize content

  • Support Enhanced Services provided by Shopify

EEA/UK/Swiss visitors will have the ability to consent or decline these cookies.

10. Data Retention

We retain your personal information as long as necessary to:

  • Fulfill orders

  • Maintain customer accounts

  • Meet legal obligations

  • Resolve disputes

  • Support business operations

You may request deletion at any time as permitted by applicable law.

11. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccuracies

  • Request deletion

  • Opt out of marketing

  • Opt out of data sharing or targeted advertising (U.S. states where applicable)

  • Withdraw consent (EEA/UK/Switzerland)

You may submit privacy requests to:

support@fragranceinsider.com

12. Third-Party Services

Any third-party providers used by us will only collect, use, and disclose your information as necessary to perform the services they provide.

Some services may be located in jurisdictions with different privacy laws than your own.

13. Security

We follow industry best practices to safeguard your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

14. International Transfers

Your information may be transferred, stored, or processed in countries outside your residence, including the U.S., Canada, and EEA, depending on Shopify’s operations.

15. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from minors without parental consent where required.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website constitutes acceptance of any changes.

17. Contact Information

For questions or privacy requests, please contact us at:

📧 support@fragranceinsider.com